Privacy Policy

Our contact details:

Poonam’s Career Coaching

International Educare Pathways

Address: Samsara Road, Bromsgrove, B60 2TQ

The type of personal information we collect.

Personal information is any information that can be used to identify a living person We currently collect and process the following information.

Personal identifiers, contacts, and characteristics such as

  • Name
  • Address
  • Phone
  • Email address
  • Educational qualifications
  • Job/work history and experience
  • photographs
  • Any professional memberships
  • Passport
  • Health-related information or related information for health-related facilities at universities or to provide information on Visa requirements etc.
  • Financial criteria for the university course, scholarship applications, and visa requirements including UK health surcharge, etc. to ensure you meet the requirements.
  • Any other information to comply with any procedures, laws, and regulations that apply to us where it is necessary for our legitimate interest.
  • We do not collect or retain any bank details make any payments on your behalf or collect or retain any bank statements.

 

How we get the personal information and why we have it: Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • We assist individuals to study overseas.

 

We use the information that you have given us to provide Study abroad counseling, application assistance, Visa information, and any other information and guidance such as language requirements/ entrance test requirements, etc.

We request information such as your educational qualifications, job/work history, any professional memberships, Proof of identity, or other documents (required by educational institutions) to assist you you’re your applications. We may need your health information as part of your application process or to provide you with information on your visa or any other available facilities required. We may use your information as follows:

  • Help you with your education application process in the UK.
  • Provide information that may be useful for you and tailored to your needs.
  • Match you to courses you may be interested in.
  • Provide your feedback, for statistical purposes or staff training.
  • Manage business and respond to your inquiries.
  • Help you prepare for Scholarship applications.
  • Provide information and guidance and fill out visa applications for students.

Sharing your information:

We may share this information with our referral Partner who would assist you in application completion and the team members(Freelancers) working with Poonam’s career Coaching.

Legitimate disclosures:

In response to court orders or other legal process, defend legal claims or as otherwise required by law. We reserve the right to raise or waive legal objections when appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities to protect the safety, rights, and property of Poonam’s career coaching, and other service users.

Any information shared by you voluntarily with referral partners or any other agencies, Poonam’s Career Coaching shall not be liable or take responsibility for any such information shared with a third party by you voluntarily.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can remove your consent at any time. You can do this by contacting (Poonam’s career Coaching at carercoachpoonam@gmail.com ).

How we store your personal information

Your information is securely stored. Most of the information you provide us electronically on the internet we will take reasonable steps to secure the information but it’s difficult to guarantee protection as the internet is not 100% secure. We will use available facilities so data can be protected. Our devices will be password-protected and only shared with trained staff members. We will take strict measures to protect your data which is under our control.

Retention of information:

If you have only completed our Contact Us form and decided not to use any further services, we will only keep your basic contact details as name, phone and email address, and service information to keep a record of our former customers.

If you have completed the university application process with us, we will keep your case file for six years after your last contact but delete any personal data that it is unlikely to need again from your records unless required by law.

We keep your data to provide you with the service as required by applicable laws and to establish, exercise, or defend our legal rights. We will then dispose of your information. We also retain your basic contact details as such name, phone, email address, and service information to keep a record of our former customers.

Data Storage and Transfer:

We store data on services located in India as well as the UK. Our service is to provide guidance to Indian students to come and study in the UK which is why we have freelance team members based in India and UK. We will only ask you to send any personal documents at this stage when you have made your decision to complete the university application process with Poonam’s carer coaching.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. We may need to keep your data to comply with applicable laws and to establish, exercise or defend our legal rights.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. We only disclose your personal information for the purpose we agreed to, and it was collected. We only share your information for any other purpose only after your consent unless required by law. Poonam Career Coaching shall continue to have the right to process such personal information if the same is required as per applicable laws or to reply to any legal claims.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances. Poonam Career Coaching shall continue to have the right to process such personal information if the same is required as per applicable laws or to reply to any legal claims.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

Right to withdraw consent: You have the right to withdraw your consent to process any personal information provided by you. You may contact us in writing.

Please note that rights will differ depending on your lawful basis for processing.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at careercoachpoonam@gmail.com  if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Poonam’s Career Coaching, 16 Samsara Road, Bromsgrove, B60 2TQ, or careercoachpoonam@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk